Telephone hotline established

The Sisters of St. Francis Health Services Inc. recently announced a contract termination with Anthem Blue Cross and Blue Shield in Indiana effective Nov. 2. This is largely due to Anthem's lack of timely and accurate payment of claims reimbursement.

We know this causes concern and confusion to our patients, physicians and staff, and we are hoping to address these concerns with a toll-free telephone number, 1 (866) 576-3590. [Phone number updated Oct. 24, 2008]

Callers will be asked to provide their contact information, which will be forwarded to St. Francis insurance representatives who can answer their questions more directly and with more specific detail. As we are anticipating a high level of calls, our goal to respond to your questions within 24 to 48 hours.

You also can find answers to many common questions on our Q&A section at http://stfrancis-anthem.blogspot.com/2008/10/questions-and-answers-regarding-anthem.html.