Update on hotline for Anthem questions

Last week, the Sisters of St. Francis Health Services, Inc., set up a new system-wide hotline to provide help for those with concerns about their insurance coverage with Anthem.

The new TOLL-FREE hotline phone number is: (866) 576-3590. This number replaces the one that was previously provided. The initial hotline number will continue to be live through Nov. 7.

We have included a list of common questions and answers on our site, however, you can call the hotline number above to speak directly to a St. Francis representative who can answer your specific questions and concerns.

Hours for the hotline are 9 a.m. to 5:30 p.m. Eastern time and 8 a.m. to 4:30 p.m. Central time.

The Sisters of St. Francis Health Services, Inc., sincerely hopes to resolve the situation before the Nov. 2 termination date. We will continue to keep you updated as information becomes available.